GeckoChat Outage History

GeckoChat major outage View live status →

GeckoChat had 3 outages in the last 2 years totaling 3h 50m of downtime, averaging 0.1 incidents per month.

There were 3 GeckoChat outages since June 12, 2025 totaling 3h 50m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.geckochat.io

Critical November 18, 2025

Gecko Forms, PreChat Forms & AI ChatBot are not operating as expected due to Cloudflare outage

Detected by Pingoru
Nov 18, 2025, 12:57 PM UTC
Resolved
Nov 18, 2025, 03:22 PM UTC
Duration
2h 25m
Affected: Bot
Timeline · 3 updates
  1. investigating Nov 18, 2025, 12:57 PM UTC

    We are currently experiencing an issue with our AI chatbots not responding as expected. This is also affecting any prechat form using Cloudflare capcha. We believe this is due to Cloudflare Global Network experiencing issues. We are currently investigating the issue.

  2. monitoring Nov 18, 2025, 02:31 PM UTC

    The issue has been identified as a global outage with Cloudflare. We have identified a workaround for AI chatbots and are monitoring the situation at https://www.cloudflarestatus.com

  3. resolved Nov 18, 2025, 03:22 PM UTC

    We are now seeing a return to normal functionality but will continue to monitor the situation further. Please reach out to a member of the customer success team if you are still experiencing issues.

Read the full incident report →

Critical July 22, 2025

AI Chatbot Not Responding as Expected

Detected by Pingoru
Jul 22, 2025, 03:37 PM UTC
Resolved
Jul 22, 2025, 04:28 PM UTC
Duration
51m
Affected: Bot
Timeline · 3 updates
  1. investigating Jul 22, 2025, 03:37 PM UTC

    We are currently investigating an issue with our Gecko AI chatbot not responding as expected. Users are encountering an issue where the chatbot replies with an error message, which is unexpected. Our team is actively investigating the cause of this disruption and working towards a resolution. We apologise for the inconvenience and appreciate your patience.

  2. monitoring Jul 22, 2025, 03:57 PM UTC

    Our engineers are continuing to implement improvements to prevent this from happening in the future. If you're still experiencing any issues, please contact our Customer Success team through LiveChat or email [email protected].

  3. resolved Jul 22, 2025, 04:28 PM UTC

    This incident has now been resolved. We will continue to monitor the issue. If you are still experiencing problems with the Ai Chatbot not responding, please reach out to a member of the Customer Success team through LiveChat or email [email protected].

Read the full incident report →

Minor June 12, 2025

Global Cloud Outage

Detected by Pingoru
Jun 12, 2025, 07:56 PM UTC
Resolved
Jun 12, 2025, 08:30 PM UTC
Duration
33m
Affected: Bot
Timeline · 3 updates
  1. identified Jun 12, 2025, 07:56 PM UTC

    There is currently a large-scale, global internet outage affecting many major internet infrastructure providers, including Google, Amazon Web Services, Cloudflare, and many of the providers that leverage their technology. This is being widely reported across the news—at the moment, it seems to be affecting our chatbot services, and we are monitoring those upstream providers. Given the large scale of the issue, we expect a quick resolution; however, this is somewhat out of our hands at the moment.

  2. monitoring Jun 12, 2025, 08:13 PM UTC

    We’re beginning to see services gradually resume, and our team is closely monitoring the recovery across affected systems. We’ll continue to keep a close eye on the situation and provide further updates as needed.

  3. resolved Jun 12, 2025, 08:30 PM UTC

    All services are now fully operational. We’ll continue to monitor performance closely, but no further issues are expected at this time.

Read the full incident report →