GeckoChat incident

Bots failing to track training opportunities and responding with an error

Resolved after 3 hours 14 minutes, affecting Bot, on May 4, 2021.

investigating May 04, 2021, 02:36 PM UTC

This issue has been resolved and Bots are now properly recording training opportunities.

Affected components

Bot

investigating May 04, 2021, 02:27 PM UTC

We are currently investigating an issue with the Bot failing to track training opportunities and instead responding with "Sorry, it looks like I'm having some technical difficulties at the moment." Messages the Bot can classify are unaffected
investigating May 04, 2021, 02:36 PM UTC

This issue has been resolved and Bots are now properly recording training opportunities.
resolved May 04, 2021, 05:41 PM UTC

This incident has been resolved.

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