GeckoChat incident
"When the conversation is started workflows" not running
Major Vendor's status page →
Resolved after 5 hours 48 minutes, affecting Message Routing and Message Routing, on January 5, 2022.
Workflows have been working as expected since the fix was implemented and any workflows that were missed have now been re-run
Affected components
Message RoutingMessage Routing
Update timeline
- identified Jan 05, 2022, 12:10 PM UTC
We are currently investigating an issue with certain workflows not running, we have identified the issue and are working on a fix.
- monitoring Jan 05, 2022, 12:21 PM UTC
A fix has been implemented, we are currently looking at re-running any failed workflows
- resolved Jan 05, 2022, 05:59 PM UTC
Workflows have been working as expected since the fix was implemented and any workflows that were missed have now been re-run
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