GeckoChat incident

Elevated errors starting chat sessions on the EU

Resolved after 21 minutes, on June 20, 2022.

monitoring Jun 20, 2022, 09:48 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 20, 2022, 09:42 AM UTC
Resolved
Jun 20, 2022, 10:03 AM UTC
Duration
21m
Detected by Pingoru
Jun 20, 2022, 09:42 AM UTC

Update timeline

  1. investigating Jun 20, 2022, 09:42 AM UTC

    We're investigating error when trying to start a chat session in the EU region.

  2. monitoring Jun 20, 2022, 09:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 20, 2022, 10:03 AM UTC

    This incident has been resolved.

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