GeckoChat incident

Mailgun outage causing issues e-mail through Chat

Resolved after 1 hour 38 minutes, affecting Inbound email processing and Outbound Delivery, on May 31, 2024.

resolved May 31, 2024, 10:30 AM UTC

Mailgun have resolved the issue. If you are still experiencing an outage, please contact a member of the Customer Success team.

Started
May 31, 2024, 08:51 AM UTC
Resolved
May 31, 2024, 10:30 AM UTC
Duration
1h 38m
Detected by Pingoru
May 31, 2024, 08:51 AM UTC

Affected components

Inbound email processingOutbound Delivery

Update timeline

  1. monitoring May 31, 2024, 08:51 AM UTC

    We have been alerted to an issue with the Mailgun service used by our Chat product. This is currently affecting all clients and is being actively monitored. Please contact a member of the Customer Success team if you have been affected and we will provide updates as we have more information. Thank you for your patience and understanding. Live status update: https://status.mailgun.com/

  2. resolved May 31, 2024, 10:30 AM UTC

    Mailgun have resolved the issue. If you are still experiencing an outage, please contact a member of the Customer Success team.

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