Resolved after 51 minutes, affecting Bot, on July 22, 2025.
This incident has now been resolved. We will continue to monitor the issue. If you are still experiencing problems with the Ai Chatbot not responding, please reach out to a member of the Customer Success team through LiveChat or email [email protected].
Affected components
Update timeline
- investigating Jul 22, 2025, 03:37 PM UTC
We are currently investigating an issue with our Gecko AI chatbot not responding as expected. Users are encountering an issue where the chatbot replies with an error message, which is unexpected. Our team is actively investigating the cause of this disruption and working towards a resolution. We apologise for the inconvenience and appreciate your patience.
- monitoring Jul 22, 2025, 03:57 PM UTC
Our engineers are continuing to implement improvements to prevent this from happening in the future. If you're still experiencing any issues, please contact our Customer Success team through LiveChat or email [email protected].
- resolved Jul 22, 2025, 04:28 PM UTC
This incident has now been resolved. We will continue to monitor the issue. If you are still experiencing problems with the Ai Chatbot not responding, please reach out to a member of the Customer Success team through LiveChat or email [email protected].
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