Gearset Outage History

Gearset had 10 outages in the last 2 years totaling 153h 29m of downtime, averaging 0.4 incidents per month.

There were 10 Gearset outages since July 24, 2026 totaling 153h 29m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.gearset.com

Minor October 21, 2026

Bitbucket performance degradation

Detected by Pingoru: Oct 21, 2026, 05:50 PM UTC
Resolved: Oct 21, 2026, 06:06 PM UTC
Duration: 15m

Affected: Compare and deployPipelinesCompare and deployPipelines

Timeline · 2 updates

monitoring Oct 21, 2026, 05:50 PM UTC

Status: Monitoring As of 17:22 UTC, Bitbucket is experiencing some performance degradation, which may impact Gearset teams' ability to connect to Bitbucket. They've identified the cause, and we're actively monitoring this for updates. More information on their status page: https://bitbucket.status.atlassian.com/ Affected components Compare and deploy (Degraded performance) Pipelines (Degraded performance)
resolved Oct 21, 2026, 06:06 PM UTC

Status: Resolved As of 17:51 UTC, Bitbucket has resolved this incident. More details can be found on their status page: https://bitbucket.status.atlassian.com/incidents/ldlx0fdgls28 Affected components Compare and deploy (Operational) Pipelines (Operational)

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Minor October 15, 2026

Bitbucket connection issue

Detected by Pingoru: Oct 15, 2026, 10:11 AM UTC
Resolved: Oct 15, 2026, 12:20 PM UTC
Duration: 2h 9m

Affected: Compare and deployPipelinesCompare and deployPipelines

Timeline · 2 updates

identified Oct 15, 2026, 10:11 AM UTC

Status: Identified We have been notified of issues when accessing BitBucket from Gearset. Please check https://bitbucket.status.atlassian.com/ for further updates. Affected components Pipelines (Degraded performance) Compare and deploy (Degraded performance)
resolved Oct 15, 2026, 12:20 PM UTC

Status: Resolved Our monitoring suggests most customers are no longer impacted by this incident. Please raise any ongoing problems with the in-app chat. Affected components Compare and deploy (Operational) Pipelines (Operational)

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Minor September 16, 2026

Salesforce service disruption affecting multiple instances

Detected by Pingoru: Sep 16, 2026, 08:55 AM UTC
Resolved: Sep 16, 2026, 06:52 PM UTC
Duration: 9h 57m

Affected: Compare and deployPipelinesAutomateCode reviewsObservabilityData deploymentsData managementCompare and deployPipelinesAutomateCode reviewsObservabilityData deploymentsData management

Timeline · 3 updates

investigating Sep 16, 2026, 08:55 AM UTC

Status: Investigating We are aware of an ongoing Salesforce outage affecting multiple instances globally. All information available suggest this is a Salesforce - side issue, not a Gearset issue, but it may affect your ability to connect to or sync with Salesforce through Gearset while it's ongoing. We're monitoring the situation closely and will update this page as we learn more. For live updates from Salesforce, see their status page: https://status.salesforce.com/incidents/20004433. Affected components Data management (Degraded performance) Data deployments (Degraded performance) Automate (Degraded performance) Code reviews (Degraded performance) Observability (Degraded performance) Pipelines (Degraded performance) Compare and deploy (Degraded performance)
monitoring Sep 16, 2026, 03:00 PM UTC

Status: Monitoring We're observing signs of recovery from the Salesforce disruption affecting multiple instances. Salesforce is continuing to roll out fixes across remaining affected instances, so some customers may still experience intermittent issues connecting to or syncing with Salesforce through Gearset. We're monitoring closely and will update further as the situation develops. Please continue monitoring Salesforce status page here also.: https://status.salesforce.com/incidents/20004433 Affected components Automate (Degraded performance) Code reviews (Degraded performance) Observability (Degraded performance) Pipelines (Degraded performance) Compare and deploy (Degraded performance) Data management (Degraded performance) Data deployments (Degraded performance)
resolved Sep 16, 2026, 06:52 PM UTC

Status: Resolved We are no longer receiving reports or observing problems related to this incident, please report anything unusual to us in the in-app chat. We are considering this issue resolved and continue to check the Salesforce status page here.: https://status.salesforce.com/incidents/20004433 Affected components Compare and deploy (Operational) Data management (Operational) Data deployments (Operational) Automate (Operational) Code reviews (Operational) Observability (Operational) Pipelines (Operational)

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Minor September 3, 2026

Unknown Pipeline Error

Detected by Pingoru: Sep 03, 2026, 10:01 PM UTC
Resolved: Sep 07, 2026, 04:07 PM UTC
Duration: 3d 18h

Affected: Compare and deployPipelinesData managementCompare and deployPipelinesData management

Timeline · 3 updates

investigating Sep 03, 2026, 10:01 PM UTC

Status: Investigating We've received multiple reports on "An unknown error occurred. Please contact support if you need assistance with this issue." - we're currently investigating the issue Affected components Pipelines (Partial outage)
monitoring Sep 03, 2026, 10:45 PM UTC

Status: Monitoring We identified the issue to be due to AWS Outage: https://health.aws.amazon.com/health/status affecting Gearset infrastructure. AWS reported recovery from the incident Affected components Pipelines (Operational)
resolved Sep 07, 2026, 04:07 PM UTC

Status: Resolved The issue is now resolved Affected components Compare and deploy (Operational) Pipelines (Operational) Data management (Operational)

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Minor August 17, 2026

GitHub connection issue

Detected by Pingoru: Aug 17, 2026, 01:49 PM UTC
Resolved: Aug 17, 2026, 10:45 PM UTC
Duration: 8h 56m

Affected: Compare and deployPipelinesAutomateCode reviewsObservabilityData deploymentsData managementCompare and deployPipelinesAutomateCode reviewsObservabilityData deploymentsData management

Timeline · 2 updates

investigating Aug 17, 2026, 01:49 PM UTC

Status: Investigating We have been notified of issues when accessing GitHub from Gearset. Please check https://www.githubstatus.com/ for further updates. Affected components Pipelines (Degraded performance) Compare and deploy (Degraded performance) Data management (Degraded performance) Data deployments (Degraded performance) Automate (Degraded performance) Code reviews (Degraded performance) Observability (Degraded performance)
resolved Aug 17, 2026, 10:45 PM UTC

Status: Resolved Our monitoring suggest most customers are no longer impacted by this incident. Please raise any ongoing problems with the in-app chat. Affected components Compare and deploy (Operational) Data management (Operational) Data deployments (Operational) Automate (Operational) Code reviews (Operational) Observability (Operational) Pipelines (Operational)

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Minor August 6, 2026

Issues with Backup and Archiving

Detected by Pingoru: Aug 06, 2026, 05:57 PM UTC
Resolved: Aug 06, 2026, 10:03 PM UTC
Duration: 4h 6m

Affected: Data managementData management

Timeline · 2 updates

investigating Aug 06, 2026, 05:57 PM UTC

Status: Investigating Some users in the US region are seeing backup and archiving jobs failing, and are unable to restore data from backups. Our team is aware of the issue and is investigating. Affected components Data management (Degraded performance)
resolved Aug 06, 2026, 10:03 PM UTC

Status: Resolved The infrastructure issues have been resolved, and we have coordinated re-running any failed backup and archiving jobs. Please raise any continued issues with backup and archiving with our in-app chat. Affected components Data management (Operational)

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Minor August 3, 2026

We're seeing issues with our in app chat integration - Fin

Detected by Pingoru: Aug 03, 2026, 02:45 PM UTC
Resolved: Aug 04, 2026, 07:18 AM UTC
Duration: 16h 32m

Affected: Compare and deployPipelinesAutomateCode reviewsObservabilityData deploymentsData managementCompare and deployPipelinesAutomateCode reviewsObservabilityData deploymentsData management

Timeline · 2 updates

investigating Aug 03, 2026, 02:45 PM UTC

Status: Investigating We are aware of our integration with Fin not working as expected. We are experiencing and seeing other reports of issues when loading our in-app chat. Fin are reporting an outage, with their Inbox and Messaging function. https://www.finstatus.com/us-hosting Affected components Compare and deploy (Degraded performance) Data management (Degraded performance) Data deployments (Degraded performance) Automate (Degraded performance) Code reviews (Degraded performance) Observability (Degraded performance) Pipelines (Degraded performance)
resolved Aug 04, 2026, 07:18 AM UTC

Status: Resolved Fin has reported that this issue is now resolved. Affected components Compare and deploy (Operational) Data management (Operational) Data deployments (Operational) Automate (Operational) Code reviews (Operational) Observability (Operational) Pipelines (Operational)

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Minor July 31, 2026

Intermittent errors when accessing Bitbucket Cloud

Detected by Pingoru: Jul 31, 2026, 01:21 PM UTC
Resolved: Jul 31, 2026, 03:09 PM UTC
Duration: 1h 47m

Affected: Compare and deployPipelinesCompare and deployPipelines

Timeline · 2 updates

investigating Jul 31, 2026, 01:21 PM UTC

Status: Investigating We are aware of integration with Bitbucket cloud not functioning as normal, some user's interactions with Bitbucket cloud may be affected. https://bitbucket.status.atlassian.com/incidents/0y9sqyfyl262 We will monitor and provide updates Affected components Compare and deploy (Degraded performance) Pipelines (Degraded performance)
resolved Jul 31, 2026, 03:09 PM UTC

Status: Resolved Our monitoring suggest most customers are no longer impacted by this incident. Please raise any ongoing problems with the in-app chat. Affected components Compare and deploy (Operational) Pipelines (Operational)

Read the full incident report →

Minor July 28, 2026

Issue with connections to Jira (OAuth 2.0) (Cloud)

Detected by Pingoru: Jul 28, 2026, 03:48 PM UTC
Resolved: Jul 29, 2026, 10:43 AM UTC
Duration: 18h 54m

Affected: PipelinesPipelines

Timeline · 2 updates

monitoring Jul 28, 2026, 03:48 PM UTC

Status: Monitoring We are seeing sporadic issues connecting to Jira via the new OAuth 2.0 connection. This is due to new rate limits which have been introduced as part of the transition and only recently started to take effect. If you start seeing issues with pipelines or with Jira connections, we would recommend removing your Jira (OAuth 2.0) (Cloud) connection and going back to using Jira (OAuth 1.0a)(Cloud). We would recommend doing this action pre-emptively as well to avoid disruption for you. We're working on resolving this matter as soon as possible and will post when it is clear to return to the 2.0 implementation. Affected components Pipelines (Partial outage)
resolved Jul 29, 2026, 10:43 AM UTC

Status: Resolved This issue has now been resolved in cooperation with Atlassian. Thank you for your patience as we have sought to resolve this issue. If you see any ongoing issues with Jira please reach out to us in the in-app chat. Affected components Pipelines (Operational)

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Minor July 24, 2026

Github Incident Impacting PR Creation

Detected by Pingoru: Jul 24, 2026, 07:49 PM UTC
Resolved: Jul 24, 2026, 08:33 PM UTC
Duration: 44m

Affected: PipelinesPipelines

Timeline · 2 updates

monitoring Jul 24, 2026, 07:49 PM UTC

Status: Monitoring We are currently aware of a recent GitHub outage affecting users who use GitHub as their version control system. This appears to be outside of our control, but we are currently investigating. You may read more about this on GitHubs status page here: https://www.githubstatus.com/ Affected components Pipelines (Degraded performance)
resolved Jul 24, 2026, 08:33 PM UTC

Status: Resolved GitHubs status page reports this as resolved: https://www.githubstatus.com/ We haven't received any reports of GitHub issues recently - but please contact our support team if you experience any issues while using GitHub with Gearset. Affected components Pipelines (Operational)

Read the full incident report →