Gearset incident

Issues with Backup and Archiving

Minor Resolved View vendor source →

Gearset experienced a minor incident on August 6, 2026 affecting Data management and Data management, lasting 4h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 05:57 PM UTC
Resolved
Aug 06, 2026, 10:03 PM UTC
Duration
4h 6m
Detected by Pingoru
Aug 06, 2026, 05:57 PM UTC

Affected components

Data managementData management

Update timeline

  1. investigating Aug 06, 2026, 05:57 PM UTC

    Status: Investigating Some users in the US region are seeing backup and archiving jobs failing, and are unable to restore data from backups. Our team is aware of the issue and is investigating. Affected components Data management (Degraded performance)

  2. resolved Aug 06, 2026, 10:03 PM UTC

    Status: Resolved The infrastructure issues have been resolved, and we have coordinated re-running any failed backup and archiving jobs. Please raise any continued issues with backup and archiving with our in-app chat. Affected components Data management (Operational)