Gather had 39 outages in the last 2 years totaling 484h 42m of downtime — averaging 1.6 incidents per month.
There were 39 Gather outages since July 17, 2024 totaling 484h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently seeing elevated errors with meetings recordings and are investigating.
Issues with meeting recordings was isolated to a single meeting and has not impacted other meetings or users.
We're aware of some Gather 2.0 users being unable to access their spaces. Our engineering team is currently investigating. If you are encountering this issue, please reach out to our team at [email protected]
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
This issue has now been resolved and users should have access to their spaces again. If you run into space access issues, please contact our team at [email protected]
We're investigations a space access issue. Some users may be unable to access their space. If you are encountering this problem, please de reach out to [email protected]
Impact has been resolved and we are monitoring while we continue to investigate.
This incident has been resolved.
Users on Gather 2.0 may experience an issue access their spaces. Our engineering team is currently investigating. If you are encountering this issue, please reach out to our team at [email protected]
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Our engineers have worked to improve this issue. Most users should have access to their spaces, but we are continuing to monitor the situation. If you are still unable to access your Gather 2.0 space, please send a report to [email protected]
This issue has been resolved. Please refresh Gather and try to enter again if you encountered issues. If you are still experiencing issues joining a Gather 2.0 space, please send a report to [email protected]
We understand that some spaces are unable to be accessed. The engineering team is aware and investigating the issue
Engineers are continuing to investigate potential causes of the incident
We're beginning to see recovery for the affected users, and are continuing to monitor. If you encountered issues with joining your space, please refresh and try again.
This issue has been resolved and space access has been restored. If you encountered issues with joining your space, please refresh and try again. If you are still encountering errors, please reach out to [email protected] for further assistance.
We have identified an issue that is causing access problems for some users. Our engineers are currently investigating and we will have further updates shortly. If you encounter log in or access issues when trying to join a space, please feel free to send a report to [email protected].
We've identified the issue and have released a fix. We are currently monitoring the changes and will provide an update once this issue has been fully resolved. If you encounter any issues while trying to access a Gather space, please send a report to [email protected]
This issue has been resolved and space access has been restored. If you encountered issues with joining your space, please refresh and try again. If you are still encountering errors, please reach out to [email protected] for further assistance.
We've spotted that something has prevented some users from joining spaces. Our engineers are aware and are currently investigating the issue, and will provide an update soon. If you run into this issue, please send a report to [email protected]
We have released a fix for the issue that was blocking users from accessing their spaces. Please refresh and try to enter again. We're still monitoring this issue and will send a final update soon.
This issue has been resolved and space access has been restored. If you encountered issues with joining your space, please refresh and try again. If you are still encountering errors, please reach out to [email protected] for further assistance.
There is an issue with our login system that we are currently working to fix. Users may experience issues logging in. We will have this resolved shortly.
This issue has been resolved and log in access has been restored. If you encountered issues with logging in, please try again. If you are still encountering log in errors, please reach out to [email protected] for further assistance.
We've identified an issue with interactive objects. Deleting an interactive object may result in some users being unable to join a space. Our engineers are currently working to resolve this issue. If you encounter an issue loading into your Gather Classic (1.0) space, please send a report to [email protected]
The cause has been identified and resolved.
This incident has been resolved.
We've found an issue with avatars and wearables rendering incorrectly on Gather Classic (1.0). Our engineers are currently working on a solution. If you encounter issues with your avatar or wearables, please feel free to reach out to our team at [email protected]
This issue is now resolved. If you encountered problems with your avatar or wearables, please refresh.
We're conducting an ongoing investigation into recent issues with meeting recordings on Gather 2.0. Some meeting recordings may fail or be cut off prematurely. We will provide updates as we continue our investigation.
Our engineers have resolved the primary issue with meeting recordings. We apologize to anyone who lost recordings over the past few weeks. If you still encounter any issues, please feel free to reach out to [email protected] for assistance.
We've spotten an issue with users trying to join meetinga on the Gather Classic [1.0] mobile app. We're currently investigating further. Please feel free to report the any mobile app issues you experience to [email protected]. We will have updates shortly.
We have identified the root cause of the issue that was affecting Gather Classic [1.0] mobile app users. We're currently working on a fix. If you encounter issues with your Gather Classic [1.0] mobile app, please send a report to [email protected].
A fix has been released, and the issue is resolved at this time. If you happen to still encounter any issues accessing a meeting on the mobile app, please contact us at [email protected] for further assistance.
We are aware that members in a small number of spaces cannot enter them and currently investigating the issue.
We have reproduced the issue and now investigating the cause and also looking at possible fixes
A fix has been rolled out with early signs has shown this has resolved the issue and affected users can access their spaces again. We will continue to monitor closely for the next few hours.
We no longer seeing further issues about members entering their spaces for those that were affected by the incident. I If you continue to experience issues, please reach out to our support team: https://support.gather.town/hc/en-us
We identified an issue with meeting transcriptions. Some users may experience issues with transcriptions loading properly. Our engineers are aware and working on a fix. We will have an update shortly. Thank you for your patience as we work on this.
The issue with transcriptions has now been resolved. If you continue to experience transcription issues, please reach out to our support team: https://support.gather.town/hc/en-us
Some new Grapevine users may be experiencing access issues and may be getting stuck on loading pages. Our engineers are aware and investigating now. We will have an update shortly.
We think the impact from the issue is over.
We're currently investigating the issue, and will provide an update soon.
Our engineers are working on mitigating the issue.
We've added a mitigation and spaces should be loading correctly again. We will continue to monitor.
We think the impact from the issue is over.
Gather is currently down for a segment of users. Our engineers are aware and working on a fix. We will have updates soon.
We've identified the issue, and are continuing to investigate further. Our engineers are working on a fix. Updates will be provided soon. We apologize for the disruption!
At this time, we have pushed a fix, and have noticed that some spaces are able to connect again. We are continuing to monitor this situation and will provide an update when we have confirmation that the issue has completely resolved. Thank you for your patience as we continue to monitor this situation.
This issue has been resolved. If you continue to run into connection issues, please reach out to our Support team: https://support.gather.town/hc/en-us
We're investigating an issue with English transcriptions on Gather 2.0. Some users may not have access to transcriptions at this time. If you are encountering an issue with english transcriptions, please send a report to our Support team: https://support.gather.town/hc/en-us
Our engineers have pushed a fix to resolve this issue. If you encountered a problem with English transcriptions, please refresh. If you are still encountering issues after refreshing, please send a report to our Support team: https://support.gather.town/hc/en-us
We encountered a temporary outage on Gather 2.0 which lasted about 15 minutes. At this time, Gather 2.0 should be completely operational again. Please refresh, and if you continue to experience issues, reach out to our Support team: https://support.gather.town/hc/en-us
This issue has been resolved, and all users who experienced connection issues can refresh and rejoin their Gather V2 spaces. If you continue to run into any issues, please send a report to our Support team: https://support.gather.town/hc/en-us Thank you!
Some Gather users may be experiencing access issues due to an AWS outage. We are closely monitoring the situation with AWS and will provide updates as quickly as possible. More information about the AWS incident can be found here: https://www.theverge.com/news/802486/aws-outage-alexa-fortnite-snapchat-offline and here https://health.aws.amazon.com/health/status
The issue with AWS has been resolved. Please refresh to ensure all updates and changes are initiated. If you continue to experience connection issues, please reach out to our Support Team: https://support.gather.town/hc/en-us
We've indicated an issue that is causing loading issues for multiple users. We're actively investigating now. If you run into loading issues on Gather 2.0, please reach out to our support team: https://support.gather.town/hc/en-us/requests/new
Space are recovering and loading at this time. We will continue to monitor the issue, If you need assistance please reach out to our support team: https://support.gather.town/hc/en-us/requests/new
This issue has now been resolved, and users on Gather 2.0 should be able to connect to their spaces at this time. Please reach out if you run into any further issues. https://support.gather.town/hc/en-us/requests/new
Gather V2 may not load for some users at this time. Our engineers are aware and are currently investigating. We will have updates soon. If you are experiencing issues joining your V2 space, please feel free to contact our support team: https://support.gather.town/hc/en-us/requests/new Thank you for your patience as we work to resolve this issue.
V2 spaces are operational again. We are continuing to monitor the fix at this time. If you run into issues loading your V2 space, please reach out to our support team: https://support.gather.town/hc/en-us/requests/new Thank you again for your patience.
This issue has been fully resolved. All users should have access to V2 spaces at this time.
Some users on V2 may experience issues with spaces loading. Our engineers are aware and are currently looking into this issue further. If you are experiencing issues, please reach out to our support team: https://support.gather.town/hc/en-us/requests/new
Spaces should now be loading correctly for all V2 users. We are still monitoring the situation. If you encounter issues while trying to join your space, please send a report to our support team: https://support.gather.town/hc/en-us/requests/new
This issue has now been fully resolved. We apologize for the inconvenience. If anyone continues to experience issues joining a V2 space, please feel free to contact our support team: https://support.gather.town/hc/en-us/requests/new
Users in a Gather V1 spaces with a free remote work trial may be getting kicked from their remote office with a disconnection notice. This issue is actively being worked on. Access will be regranted shortly.
V1 offices on an existing free trial have now been restored.
Gather V2 users may be experiencing issues with the Google Calendar integration. Calendar events are not syncing at this time. Disconnecting and reconnecting the Google Calendar integration in the Integrations section of the Main Menu should resolve the issue.
Calendar syncing should be resolved now. For most users, calendars will begin syncing automatically. If you're still experiencing issues, disconnect Google Calendar syncing from settings and add it back afterwards. Sorry for the inconvenience!