Resolved after 15 minutes, on March 12, 2019.
We experienced extremely high disk load due to the web server processes processing large amounts of data. This caused our job handlers to also become non-responsive. We restarted the handlers, but due to high disk load they could not restart in a reasonable amount of time. Given the situation, and due to an ongoing training that was being impacted by this outage, we took the opportunity to restart the main web processes resulting in a web downtime of 15 minutes. We apologise for any inconvenience this has caused Helena Rasche[ ](http://RascheUseGalaxy.eu)UseGalaxy.eu Sysadmin
Update timeline
- resolved Mar 13, 2019, 05:56 PM UTC
Due to datacenter OpenStack issue, our compute nodes were unavailable, and no jobs were processed.
- postmortem Mar 14, 2019, 06:49 AM UTC
We experienced extremely high disk load due to the web server processes processing large amounts of data. This caused our job handlers to also become non-responsive. We restarted the handlers, but due to high disk load they could not restart in a reasonable amount of time. Given the situation, and due to an ongoing training that was being impacted by this outage, we took the opportunity to restart the main web processes resulting in a web downtime of 15 minutes. We apologise for any inconvenience this has caused Helena Rasche[ ](http://RascheUseGalaxy.eu)UseGalaxy.eu Sysadmin
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