Gainsight PX incident

Gainsight PX(US1): Data freshness and Analytics processing lag

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on June 12, 2025 affecting Product Analytics, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 08:18 PM UTC
Resolved
Jun 12, 2025, 09:10 PM UTC
Duration
52m
Detected by Pingoru
Jun 12, 2025, 08:18 PM UTC

Affected components

Product Analytics

Update timeline

  1. investigating Jun 12, 2025, 08:18 PM UTC

    We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics.

  2. identified Jun 12, 2025, 08:22 PM UTC

    A few of our services are currently affected due to an outage with our hosting provider. Our team is actively working with them to resolve the issue as quickly as possible.

  3. monitoring Jun 12, 2025, 08:53 PM UTC

    The issue has been resolved, and we are currently monitoring the situation to ensure everything continues to function smoothly.

  4. resolved Jun 12, 2025, 09:10 PM UTC

    This incident has been resolved.