Gainsight PX incident
Retroactive: Issues detected with logging into the Gainsight PX platform
Gainsight PX experienced a minor incident on January 4, 2021 affecting UI, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 04, 2021, 08:16 PM UTC
A subset of customers may have experienced issues while logging into the PX platform between the times of 7:15 and 7:30 PM UTC. We are investigating further for the root cause. Please reach out to [email protected] if you have questions.
- resolved Jan 04, 2021, 11:53 PM UTC
Impact Window: Between 7:15 and 7:30 PM UTC. Engineers reacted quickly to revive a supporting service that became unresponsive due to connectivity issues. We take availability and performance seriously and will continue to make improvements for the best possible experience. Please email [email protected] if there are further questions.