Gainsight PX incident
Retroactive: Issues detected with logging into the Gainsight PX platform
Gainsight PX experienced a minor incident on March 1, 2021 affecting UI, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
UI
Update timeline
- monitoring Mar 01, 2021, 07:41 PM UTC
A subset of customers may have experienced issues while logging into the PX platform between the times of 7:00 and 7:30 PM UTC. We are investigating further for the root cause. Please reach out to [email protected] if you have questions.
- resolved Mar 01, 2021, 09:28 PM UTC
Issues with an underlying node caused degraded performance for a subset of users attempting to log in between 7:00 and 7:30 PM UTC. Moving forward, we are adding measures to reduce impact in this area. Please email [email protected] if there are further questions.