Gainsight PX incident

Issues detected with logging into the Gainsight PX platform

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on April 6, 2021 affecting UI, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2021, 01:47 PM UTC
Resolved
Apr 06, 2021, 06:54 PM UTC
Duration
5h 6m
Detected by Pingoru
Apr 06, 2021, 01:47 PM UTC

Affected components

UI

Update timeline

  1. investigating Apr 06, 2021, 01:47 PM UTC

    A subset of customers may experience issues while logging into the PX platform. We are investigating. Please reach out to [email protected] if you have questions.

  2. investigating Apr 06, 2021, 03:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 06, 2021, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 06, 2021, 06:54 PM UTC

    Issues with an underlying node caused degraded performance for a subset of users attempting to log in between 1:30 and 3:15 PM UTC today. Some API calls may have failed during this time. We take availability and performance seriously and will continue to make improvements for the best possible experience. Please email [email protected] if there are further questions.