Gainsight PX incident

Retroactive: Analytics data freshness issue due to analytics processing lag

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on April 20, 2021 affecting UI and Product Analytics, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 06:59 PM UTC
Resolved
Apr 23, 2021, 06:15 PM UTC
Duration
2d 23h
Detected by Pingoru
Apr 20, 2021, 06:59 PM UTC

Affected components

UIProduct Analytics

Update timeline

  1. identified Apr 20, 2021, 06:59 PM UTC

    During peak hours, an analytics processing lag has occurred leading to impact ranging from minutes to an hour of data freshness in reporting. This issue may have started on the 19th of April for some users. Real-time in-app engagements: No impact. Gainsight Application: The data presented on the current day might be delayed. Status: Maintenance has been scheduled for this weekend to significantly increase capacity.

  2. resolved Apr 23, 2021, 06:15 PM UTC

    This incident has been resolved. Maintenance has been scheduled for this weekend to help prevent lag issues moving forward.