Gainsight PX incident

Retroactive: Degraded platform performance

Gainsight PX experienced a notice incident on July 13, 2021 affecting API, lasting 24m. The incident has been resolved; the full update timeline is below.

Started: Jul 13, 2021, 06:20 PM UTC
Resolved: Jul 13, 2021, 06:45 PM UTC
Duration: 24m
Detected by Pingoru: Jul 13, 2021, 06:20 PM UTC

Affected components

API

Update timeline

investigating Jul 13, 2021, 06:20 PM UTC

A subset of customers may have experienced application slowness in APP-BE and Public API between the times of 5:10 and 5:30 PM UTC. We are investigating further for the root cause. Please reach out to [email protected] if you have questions.
resolved Jul 13, 2021, 06:45 PM UTC

This incident was tied to slowness in the Gainsight PX database layer. Overall performance has been optimal since 5:30pm UTC and we will continue to monitor closely. Please reach out to [email protected] if you have questions.