Gainsight PX experienced a minor incident on September 7, 2021 affecting Real Time Engine, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Real Time Engine
Update timeline
- investigating Sep 07, 2021, 01:51 PM UTC
A subset of customers are experiencing PX Tracking issues. We are currently investigating.
- identified Sep 07, 2021, 02:34 PM UTC
The issue has been identified and we are in the process of implementing a workaround.
- identified Sep 07, 2021, 03:01 PM UTC
Our Engineering Team has implemented the workaround and we are rolling it out to all servers.
- identified Sep 07, 2021, 04:01 PM UTC
The rollout of the fix is in progress and it solved for the majority of the customers. ETA for full resolution is around 30 minutes.
- resolved Sep 07, 2021, 04:23 PM UTC
This issue has been resolved. We are investigating the root cause and will update with RCA.