Gainsight PX experienced a minor incident on October 18, 2021 affecting Product Analytics, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Product Analytics
Update timeline
- identified Oct 18, 2021, 03:41 PM UTC
We are experiencing analytics processing lag which may cause delays in reporting data freshness. Real-time in-app engagements: no impact.
- monitoring Oct 18, 2021, 04:42 PM UTC
Systems are stable but customers may still find a slight delay in data freshness. We will continue to monitor and update.
- resolved Oct 18, 2021, 05:25 PM UTC
This incident has been resolved and we are back to processing events with no delay. We will continue to analyze and adjust in effort to prevent delays like this moving forward.