Gainsight PX experienced a minor incident on November 3, 2021 affecting Product Analytics, lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Product Analytics
Update timeline
- investigating Nov 03, 2021, 03:05 PM UTC
We're experiencing an elevated level of errors which could lead to performance impact. We are are currently looking into the issue.
- investigating Nov 03, 2021, 03:47 PM UTC
Systems are stable but some customers may find delays with Product Analytics data. We will continue to monitor and update.
- monitoring Nov 03, 2021, 05:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 03, 2021, 06:39 PM UTC
This incident has been resolved and we are back to processing with no delay. We will continue to analyze and adjust in effort to prevent issues like this moving forward.