Gainsight PX incident

Issues detected with logging into the Gainsight PX platform

Notice Resolved View vendor source →

Gainsight PX experienced a notice incident on November 16, 2021 affecting UI, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2021, 06:11 PM UTC
Resolved
Nov 16, 2021, 09:11 PM UTC
Duration
2h 59m
Detected by Pingoru
Nov 16, 2021, 06:11 PM UTC

Affected components

UI

Update timeline

  1. investigating Nov 16, 2021, 06:11 PM UTC

    Customers may experience issues while logging into the PX platform. We are investigating. Please reach out to [email protected] if you have questions.

  2. monitoring Nov 16, 2021, 06:24 PM UTC

    Services are available. An upstream service provider is experiencing issues with cloud networking. We will continue to monitor.

  3. monitoring Nov 16, 2021, 07:40 PM UTC

    We are monitoring to ensure stability. Services are still working as expected.

  4. resolved Nov 16, 2021, 09:11 PM UTC

    This incident has been resolved. Please reach out to [email protected] if you have questions.