Gainsight PX experienced a notice incident on January 11, 2022 affecting Product Analytics, lasting 4h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Product Analytics
Update timeline
- identified Jan 11, 2022, 05:00 PM UTC
We are experiencing analytics processing lag which may cause delays in reporting data freshness. Real-time in-app engagements: no impact.
- monitoring Jan 11, 2022, 06:47 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 11, 2022, 08:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 11, 2022, 09:56 PM UTC
This incident has been resolved and we are back to processing events with no delay. We will continue to analyze and adjust in effort to prevent delays like this moving forward.