Gainsight PX experienced a minor incident on May 27, 2022 affecting Product Analytics, lasting 8h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 27, 2022, 03:33 PM UTC
We are currently experiencing analytics processing lag where some customers may observe delays in reporting data freshness.
- monitoring May 27, 2022, 07:12 PM UTC
We have scaled processing capacity and will continue to monitor until resolved.
- monitoring May 27, 2022, 10:01 PM UTC
We are processing as expected and will continue to monitor. Please expect data freshness delays in reports as the queue recovers. Please reach out to [email protected] if you have any questions.
- monitoring May 27, 2022, 11:02 PM UTC
We have identified and resolved the issue that caused lag. Reporting data freshness will be back to normal within 2 hours. Customers will not have any data loss from this.
- monitoring May 28, 2022, 12:23 AM UTC
This incident has been resolved. Please reach out to [email protected] if you have any questions.
- resolved May 28, 2022, 12:23 AM UTC
This incident has been resolved. Please reach out to [email protected] if you have any questions.