Gainsight PX incident

Analytics processing lag

Notice Resolved View vendor source →

Gainsight PX experienced a notice incident on August 1, 2022, lasting 8h 59m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2022, 07:22 AM UTC
Resolved
Aug 01, 2022, 04:21 PM UTC
Duration
8h 59m
Detected by Pingoru
Aug 01, 2022, 07:22 AM UTC

Update timeline

  1. investigating Aug 01, 2022, 07:22 AM UTC

    We are experiencing analytics processing lag which may cause delays in reporting data freshness

  2. monitoring Aug 01, 2022, 09:35 AM UTC

    Systems are stable now. The processing delay was observed for the transactions between 6 am, and 8 am UTC for the Gainsight PX - EU

  3. resolved Aug 01, 2022, 04:21 PM UTC

    This incident has been resolved. Issues with an underlying node caused degraded performance and delayed processing between 6 am, and 8 am UTC. We will continue to analyze and adjust to prevent delays like this moving forward.