Gainsight PX incident

Investigating performance issues with Real Time Engagements and Knowledge Center Bots

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on December 2, 2022 affecting In-app Guides and In-app Surveys, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2022, 05:12 PM UTC
Resolved
Dec 02, 2022, 06:36 PM UTC
Duration
1h 24m
Detected by Pingoru
Dec 02, 2022, 05:12 PM UTC

Affected components

In-app GuidesIn-app Surveys

Update timeline

  1. investigating Dec 02, 2022, 05:12 PM UTC

    We are currently investigating performance issues and will update as we have more information.

  2. monitoring Dec 02, 2022, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 02, 2022, 06:36 PM UTC

    This incident has been resolved.