Gainsight PX incident

Impact: PX Engagements and Knowledge Center (KC) Bots

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on February 1, 2023 affecting Real Time Engine and In-app Guides and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2023, 09:24 PM UTC
Resolved
Feb 01, 2023, 11:16 PM UTC
Duration
1h 51m
Detected by Pingoru
Feb 01, 2023, 09:24 PM UTC

Affected components

Real Time EngineIn-app GuidesIn-app Surveys

Update timeline

  1. identified Feb 01, 2023, 09:24 PM UTC

    Some customers may have issues with PX Engagements or Knowledge Center (KC) Bots. We have identified the cause and we're rolling out a fix.

  2. identified Feb 01, 2023, 09:44 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 01, 2023, 09:45 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Feb 01, 2023, 11:16 PM UTC

    This incident has been resolved. We will share details as they become available.