Gainsight PX incident

Impact: PX Engagements and Knowledge Center (KC) Bots

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on February 13, 2023 affecting Real Time Engine and In-app Guides and 1 more component, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2023, 08:29 PM UTC
Resolved
Feb 14, 2023, 12:13 AM UTC
Duration
3h 44m
Detected by Pingoru
Feb 13, 2023, 08:29 PM UTC

Affected components

Real Time EngineIn-app GuidesIn-app Surveys

Update timeline

  1. investigating Feb 13, 2023, 08:29 PM UTC

    Some customers may have issues with PX Engagements or Knowledge Center (KC) Bots. We have identified the cause and we're rolling out a fix.

  2. investigating Feb 13, 2023, 10:25 PM UTC

    We have identified the issue and team is working to resolve it.

  3. resolved Feb 14, 2023, 12:13 AM UTC

    This incident has been resolved.