Gainsight PX incident

PX Engagements and Knowledge Center (KC) Bots

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on March 28, 2023, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2023, 08:27 AM UTC
Resolved
Mar 28, 2023, 09:21 AM UTC
Duration
54m
Detected by Pingoru
Mar 28, 2023, 08:27 AM UTC

Update timeline

  1. investigating Mar 28, 2023, 08:27 AM UTC

    Some customers may have issues with PX Engagements or Knowledge Center (KC) Bots. We have identified the cause and we're rolling out a fix.

  2. monitoring Mar 28, 2023, 08:49 AM UTC

    The issue has been fixed, and the system and applications are under monitoring.

  3. resolved Mar 28, 2023, 09:21 AM UTC

    This incident has been resolved.