Gainsight PX incident

Impact: Gainsight PX Public REST API Failure

Notice Resolved View vendor source →

Gainsight PX experienced a notice incident on March 28, 2023 affecting API, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2023, 11:05 AM UTC
Resolved
Mar 28, 2023, 12:17 PM UTC
Duration
1h 12m
Detected by Pingoru
Mar 28, 2023, 11:05 AM UTC

Affected components

API

Update timeline

  1. identified Mar 28, 2023, 11:05 AM UTC

    We are experiencing an issue in the Public REST API, and the system cannot process user, account and custom events. The root cause has been identified, and we are working to fix it.

  2. resolved Mar 28, 2023, 12:17 PM UTC

    This incident has been resolved. Please reach out to [email protected] if you have questions.