Gainsight PX experienced a minor incident on April 27, 2023 affecting Real Time Engine and In-app Guides and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Real Time EngineIn-app GuidesIn-app Surveys
Update timeline
- investigating Apr 27, 2023, 02:01 PM UTC
We are investigating a possible issue with Knowledge Center (KC) Bots.
- resolved Apr 27, 2023, 02:19 PM UTC
This incident has been resolved.
- postmortem May 02, 2023, 10:55 PM UTC
**Summary of Incident:** This incident was raised while investigating potential infrastructure concerns on the 27th of April, around 7:19 am PDT. The incident was closed after confirming stability with no customer impact. Please reach out to [[email protected]](mailto:[email protected]) if you have questions.