Gainsight PX incident

Data freshness issue due to processing lag

Critical Resolved View vendor source →

Gainsight PX experienced a critical incident on September 27, 2023 affecting Product Analytics, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2023, 08:19 PM UTC
Resolved
Sep 27, 2023, 11:30 PM UTC
Duration
3h 10m
Detected by Pingoru
Sep 27, 2023, 08:19 PM UTC

Affected components

Product Analytics

Update timeline

  1. identified Sep 27, 2023, 08:19 PM UTC

    We have been experiencing processing lag since 19:10 UTC which may cause delays in reporting data freshness for some customers.

  2. monitoring Sep 27, 2023, 09:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 27, 2023, 11:30 PM UTC

    This incident has been resolved.