Gainsight PX incident

Data freshness issue due to processing lag

Notice Resolved View vendor source →

Gainsight PX experienced a notice incident on October 2, 2023 affecting Product Analytics, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2023, 02:31 PM UTC
Resolved
Oct 02, 2023, 04:52 PM UTC
Duration
2h 20m
Detected by Pingoru
Oct 02, 2023, 02:31 PM UTC

Affected components

Product Analytics

Update timeline

  1. investigating Oct 02, 2023, 02:31 PM UTC

    We have been experiencing processing lag since 2:15 PM(UTC), which may cause delays in reporting data freshness for some customers.

  2. identified Oct 02, 2023, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 02, 2023, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2023, 04:52 PM UTC

    This incident has been resolved.