Gainsight PX incident

PX Engagements and Knowledge Center (KC) Bots

Notice Resolved View vendor source →

Gainsight PX experienced a notice incident on February 20, 2024 affecting Email Engagement and In-app Guides and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2024, 04:47 PM UTC
Resolved
Feb 20, 2024, 06:12 PM UTC
Duration
1h 25m
Detected by Pingoru
Feb 20, 2024, 04:47 PM UTC

Affected components

Email EngagementIn-app GuidesIn-app Surveys

Update timeline

  1. investigating Feb 20, 2024, 04:47 PM UTC

    We are working to resolve an identified issue causing slowness in PX engagement and Knowledge Center (KC) Bots. Please email [email protected] with any questions.

  2. identified Feb 20, 2024, 05:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 20, 2024, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 20, 2024, 06:12 PM UTC

    This incident has been resolved.