Gainsight PX incident

PX Engagements and Knowledge Center (KC) Bots

Notice Resolved View vendor source →

Gainsight PX experienced a notice incident on October 23, 2024 affecting In-app Guides and In-app Surveys, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2024, 08:58 AM UTC
Resolved
Oct 23, 2024, 11:10 AM UTC
Duration
2h 11m
Detected by Pingoru
Oct 23, 2024, 08:58 AM UTC

Affected components

In-app GuidesIn-app Surveys

Update timeline

  1. investigating Oct 23, 2024, 08:58 AM UTC

    We are working to resolve an identified issue in PX engagement and Knowledge Center (KC) Bots. Please email [email protected] with any questions.

  2. identified Oct 23, 2024, 08:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 23, 2024, 10:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 23, 2024, 11:10 AM UTC

    This incident has been resolved.