Gainsight PX incident

Data freshness issue due to processing lag

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on January 10, 2025 affecting Product Analytics, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2025, 09:04 PM UTC
Resolved
Jan 10, 2025, 10:29 PM UTC
Duration
1h 25m
Detected by Pingoru
Jan 10, 2025, 09:04 PM UTC

Affected components

Product Analytics

Update timeline

  1. investigating Jan 10, 2025, 09:04 PM UTC

    We are experiencing processing lag which may cause delays in reporting data freshness for some customers.

  2. identified Jan 10, 2025, 09:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 10, 2025, 10:29 PM UTC

    This incident has been resolved.