Gainsight PX incident

Slowness in Gainsight PX

Major Resolved View vendor source →

Gainsight PX experienced a major incident on April 7, 2025 affecting Real Time Engine and SDK and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 03:47 PM UTC
Resolved
Apr 07, 2025, 04:33 PM UTC
Duration
46m
Detected by Pingoru
Apr 07, 2025, 03:47 PM UTC

Affected components

Real Time EngineSDKIn-app GuidesIn-app Surveys

Update timeline

  1. investigating Apr 07, 2025, 03:47 PM UTC

    We are working to resolve an identified issue causing slowness in loading the PX interface. Please email [email protected] with any questions.

  2. investigating Apr 07, 2025, 03:55 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 07, 2025, 03:55 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 07, 2025, 03:55 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 07, 2025, 04:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 07, 2025, 04:33 PM UTC

    This incident has been resolved.