Gainsight PX incident

Slowness in Gainsight PX (US1)

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on April 8, 2025 affecting Real Time Engine and In-app Guides and 1 more component, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 04:34 PM UTC
Resolved
Apr 08, 2025, 08:28 PM UTC
Duration
3h 53m
Detected by Pingoru
Apr 08, 2025, 04:34 PM UTC

Affected components

Real Time EngineIn-app GuidesIn-app Surveys

Update timeline

  1. investigating Apr 08, 2025, 04:34 PM UTC

    We are working to resolve an identified issue causing slowness in loading the PX interface. Please email [email protected] with any questions.

  2. identified Apr 08, 2025, 04:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 08, 2025, 08:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 08, 2025, 08:28 PM UTC

    This incident has been resolved.