Gainsight PX incident

Retroactive: PX Knowledge Center (KC) Bots

Major Resolved View vendor source →

Gainsight PX experienced a major incident on May 13, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 06:30 PM UTC
Resolved
May 13, 2025, 06:30 PM UTC
Duration
—
Detected by Pingoru
May 13, 2025, 06:30 PM UTC

Update timeline

  1. resolved May 19, 2025, 11:57 AM UTC

    Due to high resource utilization in one of the backend databases, the KC bot was intermittently unavailable for some customers between 12 PM (UTC) to 4 PM (UTC) for US1 DC on 13th May-2025.