gaiia software incident

Web application not loading for some users

Minor Resolved View vendor source →

gaiia software experienced a minor incident on February 17, 2023 affecting Web App (app.gaiia.com), lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2023, 01:45 PM UTC
Resolved
Feb 17, 2023, 02:17 PM UTC
Duration
31m
Detected by Pingoru
Feb 17, 2023, 01:45 PM UTC

Affected components

Web App (app.gaiia.com)

Update timeline

  1. investigating Feb 17, 2023, 01:45 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 17, 2023, 02:01 PM UTC

    Only one (1) gaiia user identified with the problem. No impact on end customers.

  3. identified Feb 17, 2023, 02:08 PM UTC

    Issue seems limited to authentication on Google Chrome

  4. resolved Feb 17, 2023, 02:17 PM UTC

    Current workaround for that single (unlucky) user is to use Safari or Firefox. Gaiia is operational.