gaiia software experienced a minor incident on July 7, 2023 affecting Web App (app.gaiia.com), lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Web App (app.gaiia.com)
Update timeline
- investigating Jul 07, 2023, 11:45 AM UTC
This prevents users of the expedition module to print shipping labels from Canada Post. From https://status.canadapost.ca/ We’re experiencing a service disruption. We’re working to quickly resolve the issue(s). If you’re still having problems, visit our support section.
- identified Jul 07, 2023, 12:33 PM UTC
Labels API is slowly recovering: 85% of requests are completed successfully.
- monitoring Jul 07, 2023, 01:03 PM UTC
All API calls are resolving successfully. We continue to monitor the situation.
- resolved Jul 07, 2023, 01:14 PM UTC
This incident has been resolved.