gaiia software incident

Coverage areas for addresses

Minor Resolved View vendor source →

gaiia software experienced a minor incident on December 20, 2024 affecting Web App (app.gaiia.com), lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2024, 04:12 PM UTC
Resolved
Dec 20, 2024, 07:12 PM UTC
Duration
2h 59m
Detected by Pingoru
Dec 20, 2024, 04:12 PM UTC

Affected components

Web App (app.gaiia.com)

Update timeline

  1. investigating Dec 20, 2024, 06:53 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 20, 2024, 06:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 20, 2024, 06:58 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 20, 2024, 07:04 PM UTC

    The issue has been identified, a fix is pending rollout. Limited impact on speed modification and billing subscription assignation from app.gaiia.com.

  5. resolved Dec 20, 2024, 07:12 PM UTC

    The incident has been resolved.