gaiia software incident

Intermittent connectivity issue from AWS

Minor Resolved View vendor source →

gaiia software experienced a minor incident on March 31, 2025 affecting Web App (app.gaiia.com) and Public GraphQL API, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 07:39 PM UTC
Resolved
Mar 31, 2025, 08:51 PM UTC
Duration
1h 11m
Detected by Pingoru
Mar 31, 2025, 07:39 PM UTC

Affected components

Web App (app.gaiia.com)Public GraphQL API

Update timeline

  1. investigating Mar 31, 2025, 07:59 PM UTC

    We are seeing intermittent connectivity issues and increased error rates from AWS services. Although AWS has not acknowledged this, we see multiple companies who flagged a similar issue.

  2. investigating Mar 31, 2025, 08:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 31, 2025, 08:08 PM UTC

    We identified the intermittent connectivity issues stopped at 19:51 UTC. We continue to monitor the situation.

  4. monitoring Mar 31, 2025, 08:20 PM UTC

    No connectivity issue with AWS was identified in the last 30 minutes. We are continuing to monitor for any network irregularities.

  5. resolved Mar 31, 2025, 08:51 PM UTC

    No failing requests to AWS services were identified in the last 60 minutes. The sporadic connectivity issues were observed between 19:39 UTC and 19:51 UTC.