gaiia software incident

The list of gaiia Web users is no longer synchronized with Snowflake

Minor Resolved View vendor source →

gaiia software experienced a minor incident on April 16, 2025 affecting Public GraphQL API, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 03:00 PM UTC
Resolved
Apr 16, 2025, 03:40 PM UTC
Duration
40m
Detected by Pingoru
Apr 16, 2025, 03:00 PM UTC

Affected components

Public GraphQL API

Update timeline

  1. identified Apr 16, 2025, 03:00 PM UTC

    This source of the issue has been identified as a Snowflake internal problem. A support ticket has been opened with Snowflake to resolve the issue and our representatives are on the case.

  2. identified Apr 16, 2025, 03:05 PM UTC

    Until Snowflake fixes the issue with this data source, we are writing a script to backfill the data from another source.

  3. identified Apr 16, 2025, 03:31 PM UTC

    We’re implementing a temporary workaround to manually restore data in Snowflake, and expect resolution shortly.

  4. resolved Apr 16, 2025, 03:40 PM UTC

    The workaround has been successfully implemented and users are now fully restored in Snowflake.