gaiia software incident
Purolator's E-Ship Service is currently experiencing an outage, affecting gaiia’s ability to pack shipments and generate labels through the Purolator integration
gaiia software experienced a minor incident on May 5, 2025 affecting Web App (app.gaiia.com), lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2025, 05:58 PM UTC
We have noticed an elevated error rate coming from the Purolator integration.
- identified May 05, 2025, 06:01 PM UTC
Purolator's status page is down, but we have noticed that their tracking service is still working as expected.
- identified May 05, 2025, 06:25 PM UTC
We have identified this as an intermittent issue from Purolator, with approximately 49% of the API calls failing. Until they release a fix, we recommend retrying failed operations.
- monitoring May 05, 2025, 06:42 PM UTC
It's now been 30 minutes since the last error was observed, which may indicate that the Purolator E-Ship Service is stabilizing. We continue to monitor the situation.
- resolved May 05, 2025, 07:39 PM UTC
It's now been 60 minutes since the last error was observed. Considering this incident as resolved by Purolator.