gaiia software incident

Intermittent connectivity issue from AWS Cognito

Minor Resolved View vendor source →

gaiia software experienced a minor incident on October 24, 2023 affecting Web App (app.gaiia.com), lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2023, 02:34 PM UTC
Resolved
Oct 24, 2023, 03:48 PM UTC
Duration
1h 13m
Detected by Pingoru
Oct 24, 2023, 02:34 PM UTC

Affected components

Web App (app.gaiia.com)

Update timeline

  1. identified Oct 24, 2023, 02:34 PM UTC

    We are seeing intermittent connectivity issues from AWS, specifically from the Cognito web service. This can impact end-customers' ability to log into their Client Portal. AWS has not issued an official statement yet, but we can see a spike on Down Detector https://downdetector.ca/status/aws-amazon-web-services/.

  2. monitoring Oct 24, 2023, 03:01 PM UTC

    Error rates from AWS are now back to normal, and we continue to monitor the situation.

  3. resolved Oct 24, 2023, 03:48 PM UTC

    No Cognito error was received in the past hour.