gaiia software incident

We are experiencing an increased error rate in the billing service. You might encounter error messages while navigating to pages displaying billing information.

Minor Resolved View vendor source →

gaiia software experienced a minor incident on April 29, 2025 affecting Web App (app.gaiia.com) and Public GraphQL API and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 05:20 PM UTC
Resolved
Apr 29, 2025, 06:03 PM UTC
Duration
42m
Detected by Pingoru
Apr 29, 2025, 05:20 PM UTC

Affected components

Web App (app.gaiia.com)Public GraphQL APIOnline CheckoutCustomer Portal

Update timeline

  1. investigating Apr 29, 2025, 05:20 PM UTC

    We are currently investigating this issue.

  2. identified Apr 29, 2025, 05:28 PM UTC

    We've identified the issue.

  3. monitoring Apr 29, 2025, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2025, 06:03 PM UTC

    This incident has been resolved.