G-Core Labs incident
Cloud | Manassas Control Plane outage
Resolved after 33 minutes, affecting Global services (Customer Portal), on August 27, 2026.
We are happy to inform you that the partial outage affecting the Control Plane for Virtual Instances in ANX-2, Manassas has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])
Affected components
Update timeline
- investigating Aug 27, 2026, 11:41 AM UTC
We are currently experiencing a partial outage affecting the Control Plane for Virtual Instances in ANX-2, Manassas. Customers may be unable to perform management actions (create, start, stop, resize, etc.) on Virtual Instances. All existing Virtual Instances remain up and running, and no data or running workloads are affected. Our engineering team is actively investigating and working on a resolution. We will provide updates as soon as more information becomes available.
- identified Aug 27, 2026, 11:44 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Aug 27, 2026, 11:45 AM UTC
We are pleased to inform you that our engineering team has implemented a fix to resolve a partial outage affecting the Control Plane for Virtual Instances in ANX-2, Manassas. However, we are still closely monitoring the situation to ensure stable performance. We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.
- resolved Aug 27, 2026, 12:14 PM UTC
We are happy to inform you that the partial outage affecting the Control Plane for Virtual Instances in ANX-2, Manassas has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])
- resolved Aug 27, 2026, 12:17 PM UTC
We are happy to inform you that the partial outage affecting the Control Plane for Virtual Instances in ANX-2, Manassas has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])
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