Cloud | Luxembourg-3 Incident Details

Update timeline

1. investigating Apr 29, 2026, 08:29 AM UTC

   During this time period, our engineering team will be performing scheduled infrastructure upgrades on the Cloud service, which may result in the network unavailability of Cloud service instances (VM, Baremetal, Load Balancer, floating IP, router) for up to **10** min per service instance. We are undertaking these measures to enhance the overall reliability and stability of the service. While we aim to minimize disruption, you may experience brief service interruptions during this maintenance. We appreciate your understanding and patience and sincerely apologize for any inconvenience this may cause. Your satisfaction and the smooth operation of our services remain our top priority. For further information or assistance, please do not hesitate to contact our support team via [**[email protected]**](mailto:[email protected])

2. resolved Apr 29, 2026, 10:00 AM UTC

   This incident has been resolved.