Hosting | Madrid Incident Details

Update timeline

1. investigating May 14, 2026, 02:41 PM UTC

   We are currently experiencing unavailability in our Madrid DCI6 platform, which may result in location unavailability for the new orders, without affecting the existing client servers. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time. Our team is actively working to identify the cause and implement a resolution as quickly as possible. We will provide regular updates as we gather more information on the progress of the resolution. Thank you for your understanding and cooperation.

2. monitoring May 15, 2026, 08:05 AM UTC

   We implemented a fix and are currently monitoring the result.

3. resolved May 18, 2026, 06:18 AM UTC

   We are happy to inform you that the unavailability in our Madrid DCI6 platform has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])