Hosting | Miami Incident Details

Update timeline

1. investigating May 13, 2026, 10:56 AM UTC

   We are currently experiencing performance degradation in our Miami - MI2 location, where DCI6 panel is not working, which may result in slow or unusual functioning of our services. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time. Our team is actively working to identify the cause and implement a resolution as quickly as possible. We will provide regular updates as we gather more information on the progress of the resolution. Thank you for your understanding and cooperation.

2. identified May 13, 2026, 12:48 PM UTC

   We are continuing to work on a fix for this incident.

3. identified May 14, 2026, 09:23 AM UTC

   Maintenance is still ongoing. DCI panel in Miami location is accessible now, however there might be temporary issues with OS reinstallation. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide updates as soon as more information becomes available on the progress of the resolution. Thank you for your understanding and cooperation.

4. monitoring May 15, 2026, 12:00 AM UTC

   We implemented a fix and are currently monitoring the result.

5. resolved May 18, 2026, 08:07 AM UTC

   We are happy to inform you that the performance degradation in our Miami - MI2 location, where DCI6 panel was not working has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])