G-Core Labs incident

CDN | Multiple regions Incident Details

Minor

Resolved after 4 hours 44 minutes, affecting Europe (Lisbon, Portugal), on May 7, 2026.

resolved May 07, 2026, 05:25 PM UTC

We are happy to inform you that traffic has been successfully rerouted back to Lisbon, Seville, Malaga, Granada, and Rocamora and has returned to normal operations. Should you experience any issues, please feel free to contact our support team, who are ready to assist you and address any queries promptly. Thank you for your patience and understanding during this time. We truly appreciate your cooperation. For further assistance, please reach out to our support team at [**[email protected]**](mailto:[email protected]).

Started
May 07, 2026, 12:41 PM UTC
Resolved
May 07, 2026, 05:25 PM UTC
Duration
4h 44m
Detected by Pingoru
May 07, 2026, 12:41 PM UTC

Affected components

Europe (Lisbon, Portugal)

Update timeline

  1. investigating May 07, 2026, 12:41 PM UTC

    We are currently experiencing a partial degradation in performance in Lisbon, Seville, Malaga, Granada and Rocamora, and as a result, **we have rerouted traffic to nearby** locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

  2. identified May 07, 2026, 01:37 PM UTC

    We are currently experiencing a partial degradation in performance in Lisbon, Seville, Malaga, Granada, and Rocamora, and as a result, **we have rerouted traffic to nearby** locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

  3. identified May 07, 2026, 01:37 PM UTC

    We are continuing to work on a fix for this incident.

  4. resolved May 07, 2026, 05:25 PM UTC

    We are happy to inform you that traffic has been successfully rerouted back to Lisbon, Seville, Malaga, Granada, and Rocamora and has returned to normal operations. Should you experience any issues, please feel free to contact our support team, who are ready to assist you and address any queries promptly. Thank you for your patience and understanding during this time. We truly appreciate your cooperation. For further assistance, please reach out to our support team at [**[email protected]**](mailto:[email protected]).

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